SLAVIA POLICY

退款及退貨政策Refund and Return Policy

退款及退貨政策

由於 SLAVIA 的產品多為客製化、個人化、按訂單製作或按顧客要求處理之商品，所有訂單一經付款確認後，一般恕不接受取消、更改、退貨、換貨或退款，除非商品於送達時出現損壞、與訂單內容明顯不符，或適用法律另有規定。

請顧客於下單及付款前仔細核對所有訂單資料，包括產品款式、尺寸、顏色、客製內容及收貨地址。因顧客個人選擇、輸入錯誤或主觀觀感而提出之退貨、換貨或退款申請，恕未能受理。

以下情況一般不設退貨、換貨或退款：

顧客改變主意。
顧客下單時選錯款式、尺寸、顏色或客製內容。
商品之顏色、大小、比例或款式與顧客主觀預期不符。
手工製作、天然物料或客製化商品出現合理及輕微差異。
因物流公司、海關、清關程序或其他第三方因素造成之延誤。

如顧客收到之商品於運送途中損壞，或所收到商品與訂單內容明顯不符，請於簽收後 48 小時內聯絡我們，並提供以下資料以便跟進：

訂單編號。
商品清晰照片。
外包裝清晰照片。
問題簡單說明。

我們將於收到資料後按個別情況作出審核。如經審核確認屬商品損壞、寄錯或其他由我們責任引起之問題，我們將按實際情況安排補寄、更換、維修或退款。如顧客未能於指定期限內提出申請，或未能提供足夠資料或合理證明，我們可能未能處理有關申請。

如退貨或退款申請獲批准，顧客須按我們提供之指示處理退回商品。未經事先同意而退回之商品，我們可能未能接受或處理。

Refund and Return Policy

As most SLAVIA products are customised, personalised, made to order, or processed according to customer requirements, confirmed paid orders generally cannot be cancelled, changed, returned, exchanged, or refunded, unless the product is damaged upon delivery, clearly inconsistent with the order, or required by applicable law.

Customers should carefully check all order details before placing an order and making payment, including product style, size, colour, custom content, and delivery address. Return, exchange, or refund requests based on personal preference, input errors, or subjective expectations cannot generally be accepted.

Returns, exchanges, or refunds are generally not available in the following cases:

The customer changes their mind.
The customer selected the wrong style, size, colour, or custom content when placing the order.
The colour, size, proportion, or style of the product does not match the customer's subjective expectation.
Reasonable and minor variations arise from handmade production, natural materials, or customisation.
Delay is caused by couriers, customs, clearance procedures, or other third-party factors.

If the product received is damaged during shipping, or is clearly inconsistent with the order, please contact us within 48 hours after signing for the parcel and provide the following information for follow-up:

Order number.
Clear photos of the product.
Clear photos of the outer packaging.
A brief description of the issue.

We will review each case after receiving the information. If the issue is confirmed to be product damage, incorrect shipment, or another problem caused by us, we will arrange replacement, repair, reshipment, or refund according to the circumstances. If the customer does not submit the request within the specified period, or cannot provide sufficient information or reasonable proof, we may be unable to process the request.

If a return or refund request is approved, the customer must follow our instructions for returning the product. Products returned without prior agreement may not be accepted or processed.